As part of the Office of the Traffic Commissioner’s (OTC) initiative to modernise its processes, Transport Manager changes are going fully digital from 31 January 2025. This change impacts how updates and applications are submitted, streamlining services for operators. It’s vital to prepare now to ensure compliance with the new requirements.
Key Changes: Transport Manager Updates
From 31 January 2025, Transport Manager changes are going fully digital, and all updates to transport managers on an operator’s licence must be made using the Vehicle Operator Licensing (VOL) system. The existing TM1 form will be withdrawn and no longer accepted.
For operators who have submitted an application for a new licence but wish to change their nominated transport manager before it is granted, the Office of the Traffic Commissioner must be contacted directly via the VOL self-service messaging facility to request these changes.
Additional Updates to Licence Applications
The OTC has confirmed that other applications related to operator licences will also move to a digital process:
- Changing Licence Type
Applications to change the type of an operator’s licence must be submitted online through the VOL system. - Surrendering a Licence
Requests to surrender an operator’s licence will also need to be made digitally. However, there are exceptions:- Insolvency Practitioners will continue to receive paper forms sent to the practitioner’s address when a company’s status changes.
- Operators who are unable to submit their request online can still write to the OTC under specific circumstances.
How to Prepare
To adapt to the fact that Transport Manager changes are going fully digital, operators should:
- Familiarise themselves with the VOL system: If you don’t already use it, now is the time to create an account and explore its features.
- Update internal processes: Ensure your procedures for managing transport manager updates align with the digital requirements.
- Secure your login credentials: Make sure your account details for the VOL system are accurate and up-to-date.
Why Are These Changes Happening?
The digitalisation of these processes aligns with the OTC’s commitment to:
- Improved efficiency: Faster processing times and fewer delays.
- Accuracy: Minimising errors compared to paper forms.
- Sustainability: Reducing reliance on paper-based submissions.
In conclusion
From 31 January 2025, Transport Manager changes are going fully digital. Paper submissions will no longer be accepted for these updates or certain licence applications. Using the VOL system will ensure you remain compliant and benefit from the streamlined processes.
If you have any questions about these changes, please feel to get in touch. Here to share the knowledge!