This useful 7 hour Driver CPC presentation Safeguarding & Customer Care 2019 covers dealing with passengers, particularly those with disabilities, or young persons and vulnerable adults. Looking at best practice in customer service to help drivers identify hidden and visible disabilities, how to interact with passengers.
This Driver CPC presentation Safeguarding & Customer Care 2019 includes:
- Human Resonances in conflict situations
- Asserting and reducing risks in conflict situations
- De-escalating conflict in emotive situations
- Good practice following a conflict situation
Type – PCV 7 hour course
Format Size- 16:9
- 1 x Driver CPC Training Course PowerPoint Presentation (ppt)
- Films (all embedded)
- Course timings
- After sales help
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