Tag Archives: Driver CPC training. Driver CPC courses

How to Get Driver CPC Clients and Grow Your Centre

How to Get Driver CPC Clients and Grow Your Centre

Posted on

Joining the TMconsultant consortium gives you everything you need to deliver high-quality Driver CPC training. But how to get Driver CPC clients is the real question for any trainer just starting out.

Here’s a guide to help you grow your client base from the ground up.

1. Use Your Network to Get Driver CPC Clients

Start with who you know, former colleagues, local operators, and friends in the industry. Reaching out to people who already know you is often the easiest place to start when working out how to get Driver CPC clients.

2. Knock on Doors – A Classic Way to Find Driver CPC Clients

Literally. Visit local depots, industrial estates, and fleet operators. Leave a business card or flyer, and offer to follow up with more information. You can of course mention you are part if the TMconsultant consortium. Face-to-face visits remain one of the most effective methods for how to get Driver CPC clients in your local area

3. Offer Something to Tempt Them

Operators are more likely to take a chance if there’s a clear benefit. Think discounted first sessions, free training needs analysis, or a no-obligation compliance check. It’s about showing value straight away.

4. Get Your Website and Socials Right

If you’ve got your own website, make sure it’s clear, focused, and professional. Use LinkedIn and Facebook to share insights, course dates, and industry tips. Stay visible. Building your online presence is a key step in how to get Driver CPC clients beyond just your local area

5. Consider Google Ads

If you’ve got a bit of budget, Google Ads can be an effective way to attract local and remote clients. Focus your campaigns on keywords like “remote Driver CPC training”, “online CPC course”, or “Driver CPC training [your town]”.

With remote delivery an option, you’re not limited by geography, so you can expand your reach while keeping costs manageable. Just make sure your landing page is clear, relevant, and shows that you offer both in-person and remote options.

6. Follow Up Relentlessly

Most clients won’t commit on first contact. Keep track of who you’ve spoken to, follow up, check in, and keep them warm with useful information, like upcoming course dates or relevant regulatory updates.

7. Use TMconsultant Resources to Help Get Driver CPC Clients

You’ve got access to a range of support, including course materials and guidance. Make use of it. Consistency and professionalism matter, especially in this industry. Here at TMconsultant we will add your centre to our website, including a back link and publish your courses on our front end.

8. Share Testimonials and Results

Ask for a testimonials and get permission to share them. Real stories from satisfied operators go a long way in building trust with new prospects.

9. Get in Front of People

Attend local business events, join trade associations, and be where the decision-makers are. People buy from people, and building relationships is key to long-term success.

You’re not on your own, as part of our consortium, you have the support, structure, and credibility behind you. The key now is to stay consistent and put the work in. Follow these steps and you’ll soon master how to get Driver CPC clients and build a strong, sustainable training centre.

Stick with it, and the work will come.


If your looking to join a consortium, you can read more about it here, or please do get in touch. We’re here to share the knowledge!

National Driver CPC

National Driver CPC: What You Need to Know

Posted on

The Driver CPC reforms are set to come into play on 3 December 2024, marking a shift in how professional drivers train and maintain their qualifications. These changes aim to provide greater flexibility and efficiency for drivers and operators while introducing the National Driver CPC (NDCP) as a more streamlined option for UK-only operations.

Let’s dive into the details of these reforms, how they impact drivers and operators, and what they mean for the future of training.

Key Changes in Driver CPC

Introducing the National Driver CPC

The National Driver CPC (NDCP) is a new qualification that simplifies certification for drivers operating exclusively in the UK. This reform offers a cost-effective and straightforward solution for UK-based lorry, bus, and coach drivers who do not require international endorsements. By separating the National and International Driver CPC requirements, drivers can now focus their training efforts on the regions they operate in.

Blending National and International Driver CPC Training

Drivers now have the flexibility to combine National Driver CPC training with International Driver CPC training within their periodic 35-hour requirement. This blended approach means drivers can tailor their training to include elements relevant to both domestic and international operations. It’s a practical solution for those who drive both within the UK and across borders.

Modular Training with 3.5-Hour Blocks

One of the most transformative updates is the introduction of 3.5-hour training blocks, replacing the traditional 7-hour minimum session. This modular approach allows drivers to complete their training in smaller, more manageable chunks. It’s designed to fit around busy schedules, making compliance with Driver CPC requirements more achievable.

E-Learning for National Driver CPC

E-learning is a recognised method for completing National Driver CPC training, offering flexibility for drivers. Under the new rules:

  • Drivers can complete up to 12 hours of their 35-hour periodic training via approved e-learning modules.
  • These modules can be done from home or the workplace, giving drivers greater control over when and where they train.

While e-learning is an exciting addition, the remaining 23 hours must still be completed through in-person or blended learning, ensuring that key topics are covered comprehensively.

We’ll go through in detail how the reforms can practically work for both driver and trainer in a separate blog, coming soon.

International Driver CPC: No Changes

The International Driver CPC remains unchanged, requiring drivers to:

  • Complete 35 hours of training every five years to drive in both the UK and EU.
  • Attend courses that are at least 7 hours long or completed over two consecutive days if split.
  • Use up to 12 hours of approved e-learning as part of the training requirement.

What the Reforms Mean for Training Providers

The introduction of the National Driver CPC and increased flexibility in training formats will inevitably impact training providers. Here are some of the key challenges and opportunities:

Challenges

  1. Shift to E-Learning:
    The expanded use of e-learning could reduce demand for traditional full-day, in-person courses. This shift may require significant investment in e-learning platforms, content creation, and compliance testing.
  2. Decreased Face-to-Face Interaction:
    The growing preference for e-learning could reduce engagement and interaction during training sessions, potentially affecting the quality of learning outcomes.

Opportunities

  1. New Markets:
    With the National Driver CPC streamlining training for UK-based operations, there’s an opportunity to attract more domestic drivers to adopt flexible e-learning modules.
  2. Tech Investment:
    Providers who embrace technology can offer innovative and accessible training options, positioning themselves as leaders in the industry.

TMlearning’s E-Learning for National Driver CPC

To support these reforms, TMlearning, our sister company, will be launching new e-learning options for the National Driver CPC (NDCP) in the New Year. These modules will allow drivers to complete a portion of their training online, making it easier than ever to comply with the updated regulations.

Our consortium members will also benefit from these developments, with details on how to access and use TMlearning’s e-learning platform coming soon.

Additional Reforms to Note

Accelerated Return for Expired Driver CPC

From 1 February 2025, drivers with expired Driver CPC certifications will benefit from a streamlined renewal process, making it easier for experienced drivers to return to work quickly.

Periodic Testing Under Review

While periodic testing was explored during the 2023 consultation, the Department for Transport has not yet implemented this measure. The possibility remains under review.

What’s Next?

The introduction of the National Driver CPC and other reforms marks a significant shift in driver training. Whether you’re a driver or a training provider, it’s time to adapt and prepare for these changes.

Key Takeaways for Drivers

  • Explore the flexibility of the National Driver CPC if you operate solely within the UK.
  • Consider blending National and International CPC training to meet your specific needs.
  • Take advantage of e-learning options to make your periodic training more convenient.

Key Takeaways for Training Providers

  • Begin investing in e-learning content and platforms to meet the growing demand for modular and online training.
  • Adapt your offerings to cater to both National and International CPC requirements.

Stay Informed

For more details on these changes, visit the Driver CPC reforms page on GOV.UK. Stay tuned for further updates on our blog, where we’ll share insights and guidance on navigating these reforms.

If you have any questions about the National Driver CPC (NDPC) or our upcoming e-learning courses, don’t hesitate to get in touch. Here to share the knowledge!

Publish Driver CPC Courses

Publish Driver CPC Training Courses: New Feature for Consortium Members

Posted on

We’re excited to introduce a new feature designed to enhance the experience for our valued consortium members. You can now, schedule your Driver CPC training Courses and we will publish them on our website!

What is Driver CPC?

Driver CPC is a set of standards established to ensure that professional drivers are both competent and proficient in their roles. It is a mandatory certification for bus, coach, and lorry drivers across the EU and the UK, aimed at improving road safety and ensuring that drivers maintain high levels of skill and knowledge.

What is a Driver CPC Consortium?

A Driver CPC consortium is an association of like-minded individuals who deliver Driver CPC training under the management of one umbrella company.

By becoming a member of our consortium, you can teach Periodic Driver CPC training with all the benefits of being a fully registered training centre, operating under the management of TMconsultant.

Introducing Our New Feature – Publish your Driver CPC training courses

We are thrilled to announce that consortium members can opt in to publish their Driver CPC training courses directly on our platform. The new offering is tailored to assist consortium members in boosting their course marketing efforts. Members can effectively promote their Driver CPC training courses to reach a wider audience of potential trainees, driving enrollment.

With just a simple “yes” or “no” response on the scheduled courses form, members can choose to publish their courses and instantly increase their visibility within the Driver CPC training community.

Feel free to have a look at courses already published by consortium members here!

How do I join the TMconsultant Driver CPC Training Consortium?

At TMconsultant, we are committed to providing our consortium members with the tools they need to succeed. For more information on how to join the TMconultant consortium, just go here.

Get in touch

If you have any questions, or you would just like to discuss your options, please don’t hesitate to ask. We’re a friendly bunch, just Call 01273 457748 or alternatively send us a message. Here to share the knowledge!

Classroom or Remote Driver CPC

Classroom or Remote Driver CPC Training

Posted on

Driver CPC (Certificate of Professional Competence) training plays a crucial role in ensuring the safety and professionalism of professional drivers. As the world continues to advance technologically, one of the key decisions you’ll need to make when taking Driver CPC training is whether to opt for a traditional classroom setting or the convenience of remote training. This blog aims to guide you through the factors to consider when choosing between classroom or remote driver CPC training, helping you make an informed decision.

Learning Style and Preferences

Understanding your learning style and preferences is paramount when selecting the most suitable training method. Classroom training provides face-to-face interactions with instructors and fellow trainees, fostering a dynamic learning environment. It allows for immediate clarification of doubts and encourages collaborative learning. On the other hand, remote training offers convenience, enabling you to learn from any suitable location with an internet connection. Consider your preferred learning style and how it aligns with each training method.

Time and Flexibility

Time constraints can heavily influence your decision. Classroom training often requires fixed schedules and physical presence, which might clash with your work or personal commitments. Remote training provides the flexibility to study at your convenience, allowing you to manage your time effectively. If you have a busy schedule or irregular working hours, remote training might be the better option.

Interactivity and Engagement

Classroom training offers the advantage of immediate feedback and active discussions. It facilitates direct engagement with instructors and fellow trainees, fostering a supportive and interactive learning environment. Remote training can still offer interactivity through video conferences, discussion forums, and chat platforms. However, the level of engagement may vary, and it requires self-motivation to actively participate. Consider your preference for interactive learning and the level of engagement each training method provides.

Cost and Accessibility

Financial considerations play a significant role in decision-making. Classroom training might involve additional expenses such as transportation, accommodation, and meals, depending on the location of the training centre. Remote training eliminates these costs, making it a more affordable option. Additionally, remote training eliminates geographical limitations, allowing you to access courses offered by reputable training providers regardless of your location.

Technological Requirements

Before choosing remote training, evaluate your technical proficiency and the resources available to you. Remote training requires a stable internet connection, a computer or a mobile device, and proficiency in using online learning platforms such as Zoom for example. If you’re comfortable with tech and have access to the necessary resources, remote training can be an excellent choice. However, if you prefer a more traditional approach and are less comfortable with technology, classroom training might be a better fit.

Pros and Cons

Let’s explore the advantages and disadvantages of both classroom and remote driver CPC training.

Classroom Training Pros

  1. Interactive Learning Environment: Classroom training offers a more dynamic and interactive learning environment. It allows for face-to-face interactions with instructors and fellow trainees, encouraging immediate feedback and active discussions. Facilitating more enhanced engagement and collaborative learning.
  2. A more personalised and direct experience: In a classroom setting, you have the opportunity to receive a more personalised training experience and clarification on complex topics. Instructors can address your specific concerns and provide real-time explanations, enhancing your understanding of the course material.
  3. Better Active Engagement: Classroom training offers an advantage in terms of active engagement. When attending a physical classroom, you are in a dedicated learning environment that promotes focus and attentiveness. The presence of the instructor, along with the interactions and discussions among fellow attendees, helps maintain a more engaging training environment. The physical presence and accountability to the instructor and peers contribute to a higher level of alertness and active participation, reducing the likelihood of feeling drowsy during the training sessions. Classroom setting fosters a sense of camaraderie, encourages active participation, and contributes to a more enriching and enjoyable and enhanced learning experience.

Classroom Training Cons

  1. Travel Time and Commute: Classroom training requires travelling to a specific location. You will need to factor in travel time to the training centre.
  2. Additional Costs: Attending classroom training may incur additional costs, such as travel expenses, and meals. These costs can add up, making classroom training more expensive compared to remote learning.

Remote Training Pros

  1. Convenience: Remote training offers the convenience to learn from any location with an internet connection conducive to a suitable learning environment.
  2. Cost-Effective: Remote training eliminates the need for travel expenses, accommodation, and meals, significantly reducing the overall cost of training. It allows you to access quality courses without incurring additional expenses.
  3. Geographical Accessibility: Remote training eliminates geographical limitations, enabling you to choose from a wider range of training providers.

Remote Training Cons

  1. Limited Interaction: Remote training typically relies on online platforms, which may result in limited interaction with instructors and fellow trainees. While video conferences and chat platforms can facilitate some level of interaction, they may not match the same level of engagement and immediate feedback as in a classroom setting. The absence of non-verbal cues and physical presence can make it more difficult to establish a personal connection and foster a collaborative learning environment.
  2. Limited Technical Know-How and Equipment Requirements: Remote training can pose challenges for individuals with limited technical know-how or inadequate equipment. Remote training requires access to a reliable internet connection, a computer or mobile device, and proficiency in using online learning platforms and communication tools. Technical issues such as internet connectivity problems, software compatibility, or device limitations may arise, leading to interruptions in the learning process. Remember, you must be present (on your course) for the full 7 hours. If you experience technical difficulties and you’re not in full view of your trainer when required, you may not get your hours uploaded.

In Conclusion

When it comes to selecting between classroom or remote Driver CPC training, there is no one-size-fits-all answer. It ultimately depends on your individual preferences, learning style, flexibility needs, and technological comfort. Evaluate each method based on interactivity, cost, accessibility, time constraints, and your ability to adapt to remote learning environments. By carefully considering these factors, you can make an informed decision and embark on a driver CPC training journey that suits your needs and enhances your professional competence as a driver.

If you’re looking to take remote and classroom Driver CPC training feel free to get in touch!

Are you a trainer and would like to join our consortium and deliver Driver CPC under our umbrella? Get in touch!

How to set up a driver cpc training centre

How to set up a Driver CPC Training Centre

Posted on

Have you thought about setting up your own Periodic Driver CPC Training Centre and are unsure about how to go about it? Well, you’ve come to the right place. In this post we will guide you through the process, step by step on how to set up a Driver CPC training centre, ensuring you are equipped to provide high-quality and engaging training to meet the ongoing professional development needs of drivers.

Step 1: Understand the Regulatory Framework

Familiarise yourself with the specific regulations and requirements governing periodic Driver CPC training. The Driver and Vehicle Standards Agency (DVSA) oversees these regulations, and it’s crucial to understand the legislation, guidelines, and procedures involved.

The application process requires you to assure DVSA/DVA you are compliant with statutory requirements, demonstrate how you deliver Driver CPC training to a high-quality standard and submit well-thought-out courses. This is achieved by completing a robust Centre Scheme of Control (SoC). The Centre Scheme of Control (SoC) sets out in detail the way you monitor and manage training and how you address the risks in relation to the size and structure of your operation.

Step 2: Define Training Programs

Determine the training programs you will offer at your Driver CPC training centre. Periodic training covers a range of topics related to driver competence, regulations, safety, and professionalism. Identify the modules and topics mandated by the regulatory authority using the Driver CPC Syllabus and develop a curriculum that meets these requirements.

Step 3: Develop Engaging Course Material

Create engaging and interactive course material for each module. Incorporate a variety of teaching methods such as presentations, tasks, videos, case studies, group discussions, and practical exercises. Tailor the content to ensure it is relevant, up-to-date, and aligned with the specific needs of professional drivers.

Step 4: Recruit Qualified Instructors

You will need qualified instructors who possess the necessary expertise in driver training and regulations. This could be you or you could hire in your trainers. A Driver CPC trainer will need to possess excellent communication skills, the ability to engage and motivate learners, and a deep understanding of the transportation industry.

Step 5: Establish Training Infrastructure

Set up a suitable training infrastructure for your periodic Driver CPC centre. This will include well-equipped classrooms, audiovisual aids, training materials, and other necessary resources. A classroom can be anywhere as long as it meets the minimum requirements. You can also take the option of remote delivery, just ensure you create a comfortable and conducive learning environment that facilitates effective knowledge transfer and practical skill development.

Step 6: Obtain Regulatory Approval

Obtaining approval and accreditation for your periodic Driver CPC training centre comes in two parts. The first part requires you to complete an application form for centre approval. You will need to compile your SoC and send any supporting documents. The application fee for centre approval is £1500.

The second part requires an application to be completed for the courses/modules you would like to deliver. You will also need to submit trainer evidence for every course/module the instructor intends to deliver. There is a fee of £36 per hour of course length (such as £252 for a 7-hour course).

For quality control, purposes, DVSA will audit your centre at least once within the first year of your approval. Your centre can be audited more than once during the 5-year approval. Your courses will also be subject to a DVSA unannounced audit. The frequency, of course audits will depend on the quality of your training delivery.

Step 7: Implement Effective Administration and Record-Keeping

Establish efficient administrative processes to manage attendee enrollment, scheduling, record-keeping, and the issue of certification. Utilise tools such as spreadsheets, software or customer relationship management (CRM) systems to streamline these tasks. Adhere to data protection and privacy regulations to ensure the security and confidentiality of driver information.

Step 8: Promote Your Training Centre

Implement a comprehensive marketing strategy to promote your Driver CPC training centre. Develop a professional website, advertise, utilize social media platforms, collaborate with local transportation companies, and engage with industry associations. Highlight the benefits of choosing your centre, such as experienced instructors, flexible scheduling (Note: you must give DVSA no less than 48 hours to schedule a planned course), and a commitment to ongoing professional development.

In Conclusion

Delivering Driver CPC training can be an incredibly rewarding endeavour. Not only does it provide an opportunity to contribute to the development and enhancement of professional drivers, but it also allows you to make a positive impact on road safety and the overall transportation industry. As long as you have gained a solid understanding of the regulatory framework, curriculum development, instructor recruitment, infrastructure setup, and efficient administrative processes, you’ll be well on the way to running a successful Driver CPC training centre.

If you would like some help with setting up your centre, or would just like to talk through your plans with someone, please don’t hesitate to get in touch. We’re here to share the knowledge!

Driver CPC Training Courses

Driver CPC Training Courses

Driver CPC training courses across the UK

Looking for classroom or remote Driver CPC training courses? Our Driver CPC training consortium members deliver Driver CPC training courses around the UK. Just choose the course for you and book directly with the trainer!

 

Driver Welfare, Customer Care and Security

Remote
7 hrs
24 May 2025, 08:00-16:00
HGV/PCV

This extensive course provides the professional driver with an overall understanding of their roles and responsibilities to help minimise errors in compliance. Together with Daily Walk Round Checks, Defect Reporting, Eco Driving, and a driver hours refresher session completes an informative day of training

Training provided by: Retro Trainingretrocommercialtraining@gmail.com07572159012Course Ref: ICRS28293/1885

Driver Welfare, Customer Care and Security

Remote
2 x 3.5 hrs
26 May 2025, 18:00-21:30 (day 1)
27 May 2025, 18:00-21:30 (day 2)
HGV/PCV

This extensive course provides the professional driver with an overall understanding of their roles and responsibilities to help minimise errors in compliance. Together with Daily Walk Round Checks, Defect Reporting, Eco Driving, and a driver hours refresher session completes an informative day of training

Training provided by: Nationwide Transport & Training Group Ltddanielle@nitransport.com02828 103102Course Ref: ICRS28293/1885

Health & Safety, Safe Loading

Pencoed
7 hrs
27 May 2025, 08:30-16:30
HGV

This H&S module looks at raising awareness regarding the rules and undertakings for both HGV & PCV drivers, that apply in the workplace with respect to health & safety and mental health. The second module explores various types of loading techniques and the use of appropriate loading and securing equipment ensuring HGV drivers are armed with all the knowledge required to carry out their duties safely.

Training provided by: LTTSadmin@ltts.ltd07786018143Course Ref: ICRS28316/1885

Driver Essentials

Pencoed
7 hrs
28 May 2025, 08:30-16:30
HGV/PCV

This comprehensive course, will ensure both HGV and PCV drivers acquire a full understanding of EU and Domestic Drivers’ Hours, Working Time, and Tachograph record-keeping covering both analogue and digital use.

Training provided by: LTTSadmin@ltts.ltd07786018143Course Ref: ICRS30946/1885

Driver Compliance

Sittingbourne
7 hrs
07 June 2025, 08:45-17:00
HGV

This extensive course provides the professional driver with an overall understanding of their roles and responsibilities to help minimise errors in compliance. Together with Daily Walk Round Checks, Defect Reporting, Eco Driving, and a driver hours refresher session completes an informative day of training

Training provided by: JBS Haulage Contractors john@jbshaulage.com01795470793Course Ref: ICRS28212/1885

Driver Welfare, Customer Care and Security

Sittingbourne
7 hrs
12 July 2025, 08:45-17:00
HGV/PCV

This extensive course provides the professional driver with an overall understanding of their roles and responsibilities to help minimise errors in compliance. Together with Daily Walk Round Checks, Defect Reporting, Eco Driving, and a driver hours refresher session completes an informative day of training

Training provided by: JBS Haulage Contractors john@jbshaulage.com01795470793Course Ref: ICRS28293/1885

Driver Essentials

Sittingbourne
7 hrs
09 August 2025, 08:45-17:00
HGV/PCV

This comprehensive course, will ensure both HGV and PCV drivers acquire a full understanding of EU and Domestic Drivers’ Hours, Working Time, and Tachograph record-keeping covering both analogue and digital use.

Training provided by: JBS Haulage Contractors john@jbshaulage.com01795470793Course Ref: ICRS30946/1885

Traffic Law, Incidents and Vulnerable Road Users

Sittingbourne
7 hrs
13 August 2025, 08:45-17:00
HGV/PCV

This course is packed full of exciting content, providing both PCV and HGV drivers with useful facts and figures. This comprehensive course is full of insightful hints and tips on staying safer on our roads

Training provided by: JBS Haulage Contractors john@jbshaulage.com01795470793Course Ref: ICRS28760/1885

Health & Safety, Safe Loading

Sittingbourne
7 hrs
04 October 2025, 08:45-17:00
HGV

This H&S module looks at raising awareness regarding the rules and undertakings for both HGV & PCV drivers, that apply in the workplace with respect to health & safety and mental health. The second module explores various types of loading techniques and the use of appropriate loading and securing equipment ensuring HGV drivers are armed with all the knowledge required to carry out their duties safely.

Training provided by: JBS Haulage Contractors john@jbshaulage.com01795470793Course Ref: ICRS28316/1885

FAQs

Remote Online Driver CPC Training

Remote Online Driver CPC Training refers to a method of completing the Driver Certificate of Professional Competence (CPC) training requirements for commercial drivers through online platforms or virtual classrooms. The CPC qualification is a legal requirement for professional drivers of lorries, buses, and coaches in the European Union, including the United Kingdom.

Traditionally, CPC training was conducted in physical classrooms or training centres, requiring drivers to travel to designated locations for the training sessions. However, remote CPC training offers a more flexible and convenient alternative, allowing drivers to access the training materials and participate in interactive sessions from their own homes or offices.

Remote Driver CPC Training utilises online platforms, video conferencing and tools to deliver the necessary training content. Drivers can log in to the training platform, access the course materials, watch instructional videos, engage in interactive activities, and interact with qualified instructors in real time.

The remote training courses cover various topics related to professional driving, including driver hours and tachograph regulations, road safety, vehicle maintenance, health and safety, and more. These courses ensure that drivers stay up to date with the latest regulations, best practices, and industry standards, contributing to their professional development and compliance with legal requirements.

By choosing remote online CPC training, drivers can eliminate the need for travel to physical classrooms, saving time and reducing costs associated with transportation and accommodation. The flexible nature of remote training allows drivers to study at their own pace, fitting the training around their work and personal schedules.

Remote Driver CPC Training provides a convenient, efficient, and accessible solution for professional drivers to fulfil their CPC training obligations while ensuring they have the necessary knowledge and skills to excel in their careers and contribute to road safety.

TMconsultant Consortium Member trainers are offering Remote Online Driver CPC Training. If you would like to book a remote online driver CPC course, get in touch!

Driver CPC uploading explained

Driver CPC uploading explained

Posted on

Ever wandered what ‘invalid’ or ‘processing’ means when you check your driver cpc training hours? I get many enquiries regarding issues surrounding driver CPC uploading. There is limited information provided for drivers (and trainers, to a degree) regarding this process. JAUPT do provide a Guide to Recording Driver CPC Periodic Training. However, unless you are a registered training centre, it is unlikely you will find this information easily. Hence this post! Also, as the guide is geared toward the person who will be carrying out the uploads, it therefore contains information not relevant to the driver, which I have filtered out for you below.

As the training status meanings are hot topic, I have listed them first.

What does a driver’s status mean?

Valid – Training is valid and counts towards the drivers Driver CPC entitlement
Invalid – The driver has completed more than 35 hours training in one five year cycle
Cancelled – This training has been cancelled and does not count towards the drivers Driver CPC
entitlement. Training is usually cancelled either because the driver didn’t have the correct entitlement to
take training, or because the training provider has requested the cancellation
Processing – This training has not been validated for one of the following reasons:
  • The driver didn’t have the correct Driver CPC entitlement to take periodic training – DVSA identify drivers who do not have the correct level of entitlement and inform them hours have not been added to their record. If the driver is unable to supply evidence of Driver CPC entitlement DVSA will cancel this training after a minimum period of 1 month. It is worth noting that incorrectly uploaded driver hours are monitored and frequent re-occurrences will trigger further investigation form the DVSA
  • The driver has recently completed the initial qualification tests prior to training – this training can be validated once the test passes are shown on our system
  • DVSA are currently unable to view the driver’s licence entitlements. Therefore DVSA sometimes have to contact the DVLA in order to view the driver’s licence entitlements to assess the validity of the training. If the driver is currently undergoing medical preview with the DVLA, DVSA are often unable to view vocational licence entitlement. This means DVSA are unable to assess the validity of their training until the medical review is complete.
  • Sometimes there maybe a an issue with the centres payment method and the course is awaiting payment
  • The training has been incorrectly uploaded against a GB counterpart – the driver holds a non-UK licence with a GB counterpart. Any training uploaded against a GB counterpart can’t be validated as there is no licence entitlement attached to a counterpart

What identity documents should drivers present before I conduct periodic training?

A driver must present one of the following:

  • a photocard driving licence
  • a valid passport
  • a digital tachograph card

a driver qualification card (DQC)

As above, you should make drivers aware that if they do not have the relevant vocational entitlement periodic training cannot contribute towards issue of a DQC.

A driver may also attend training if they present a non-UK driving licence issued by an EU Member State or one of the following countries: Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Norway, and Switzerland.

Can drivers take more than one periodic training course in a single day?

DVSA would not recommend undertaking two courses of periodic training in one day; we consider this
an excessive amount of time for an individual to spend in training and be able to effectively retain the information. Periodic training means regular, ongoing training undertaken consistently throughout a driver’s professional career as part of a programme of continuing professional development. DVSA believe drivers will gain more from periodic training if they design a pre-planned learning programme with a definite objective in mind, ie to improve my professionalism over the next 5 year cycle.

Can somebody attend for periodic training if they don’t drive professionally and don’t have Driver CPC entitlement?

As the training provider it is up to you whether to accept attendees who don’t have Driver CPC entitlement e.g. administrative staff. If individuals attend periodic training and do not have Driver CPC entitlement you must ensure that their training will not be uploaded to the Driver CPC R&E system. You should also make them aware that their periodic training will not count towards issue of a DQC or issue them with a certificate of attendance.

Can somebody attend periodic training if they are currently suspended or disqualified from driving?

A driver can still attend for training which can be uploaded should the driver’s categories ultimately be reinstated, though suspended/disqualified drivers cannot undertake on-road periodic training. The driver should be advised that the licence entitlement may not be shown on our system so the training will not be validated unless the categories are reinstated at a later date. If the vocational categories are not reinstated with their original start dates this training may never be validated. You should make this clear to the driver before they undertake any periodic training.

What advice should be given to attendees?

Below is some advice that you may wish to provide to drivers attending periodic training if it is relevant to them:

A DQC is automatically issued to UK photocard licence holders as soon as 35 hours of periodic training have been uploaded to the driver’s record. This should be received within 20 days of completing the final training. If it is not received after this time the driver should contact the DVSA (GB licences) or DVA (NI licences).

A DQC can only be issued to the licence address currently held by DVLA at the time when it is triggered; it is the driver’s responsibility to ensure that their address is up to date with the DVLA before all 35 hours of training are completed. If the DQC is sent to a previous licence address the driver will have to pay £25 for another card to be issued. If the non-receipt of a DQC is not reported to the DVSA/DVA within 3 months, the driver will need to pay £25 for another card to be issued, regardless of the circumstances.

If the driver holds a paper driving licence in order for a DQC to be issued they will need to exchange this for a photocard licence.

Periodic training should be uploaded to the driver’s records directly, by the training provider, within 5 working days. It is the driver’s responsibility to monitor their own hours on the Driver CPC Online Driver Enquiry (ODE) service at www.gov.uk/check-your-driver-cpc-periodic-training-hours. If the driver has already completed 35 hours of training within their current 5 year cycle any further training taken and uploaded is invalid. Northern Irish drivers are currently unable to use ODE so they should contact the DVA to check their recorded periodic training hours.

Periodic training expires after 5 years; if all 35 hours are not completed within 5 years of the earliest training date, those hours which fall out of the rolling five-year period will no longer count towards the issue of any subsequent DQC.

If the driver holds a non-UK driving licence and wishes to obtain a UK DQC they will need to either: Exchange to a UK driving licence, and ask you, as their training provider, to upload the training retrospectively Or, if they want to retain their foreign licence, they will need to apply for their DQC via a DQC1 application form on completion of 35 hours training.

If a driver presents for training with a GB driving licence and a non-UK DQC they should be advised to send their DQC to the DVSA for exchange.

If a driver presents for training with a NI driving licence and a non-UK DQC they
should be advised to send their DQC to the DVA for exchange, enabling the periodic training hours to be validated upon upload.

Online Driver Enquiry (ODE)

Periodic training centres should encourage drivers to register for the ODE service which can be
When a driver has accessed the ODE service to check how many periodic training hours they have accrued
they can generate a temporary password, valid for 21 days, to pass to a 3
rd party to allow access to their periodic training details.
The ODE facility enables drivers to check the amount of periodic training recorded for them. Drivers are
advised to check ODE after five working days of completing periodic training to ensure that it has been
correctly uploaded by their training provider.
This facility can only be used by drivers with a full British driving licence. A driver can only register to use this service when periodic training has been uploaded for them.
The first time a driver uses the system they must click on ‘Register (drivers only)’ which can be found on the bottom left of the screen. The driver will then need to enter their driving licence number, postcode and fill in the captcha code.
A message will then appear informing the driver that a password has been posted out to their address which they will receive within 10 days. The registration password letter will be dispatched to the address currently held by the DVLA.
Once the driver has a password they can select ‘Start now’ which will bring up the login screen. They will then be prompted to enter their driving licence number and password, and to fill in a code. This service is available 24 hours a day, every day.
If they have any problems using this service they can contact DVSA’s customer support team on 0300 200 1122. This line is open Monday to Friday 8.00am to 12.00pm.
Northern Ireland licence holders must contact the DVA to check their hours if they want written confirmation. ODE is not available to NI licence holders as the licensing authority (DVA) is not linked to this system.

Recording Driver CPC Periodic Training

To record a driver’s training hours on DVSA’s R&E system drivers must provide their driving licence number. Please note it remains the trainer’s responsibility to ensure that the driver genuinely holds the driving licence number presented on the day; each approved training body should have its own procedures in place to guarantee this.

You must upload the training records to the CPC R&E system within five working days of the course completion date; drivers cannot have training uploaded twice for the same date. The CPC R&E (Recording & Evidencing) system is the central training record database for UK driving licence holders and is managed by DVSA.

Training must be uploaded promptly and accurately to prevent any delay in the driver receiving their DQC. As all professional bus, coach and lorry drivers must carry their DQC with them at all times when they are working any delay can have a serious impact.

You must keep full, accurate records of all periodic training conducted for audit purposes. All information should be retained securely in line with the Data Protection Act 1998.

We consider it best practice for centres to regularly review uploads using the ‘View training centre history’ facility to ensure all drivers have been uploaded correctly.

You should not upload periodic training until the driver has completed the full course; if the driver had to leave early the upload would have to be cancelled after the event. Only those drivers who complete the course in its entirety can be uploaded

If you have any difficulties with the CPC R&E system, please contact the CPC R&E section at the DVSA.

Recording Periodic Training for Non-UK Licence Holders

When non-UK licence holders attend periodic training in the UK you are required to complete the ‘Non-UK Licence Upload Template’. This can be found on gov.uk. You must complete one template per course attended. This template should be e-mailed to eudrivertraining@dsa.gsi.gov.uk within five working days of the course completion date.

On receipt of the e-mail a member of staff will call you to take the upload fee via credit/debit card; normal upload fees apply. You must make sure you include a contact name, email address and preferred contact number, and ensure that your named contact has access to
all details of the card necessary for payment.

DVSA cannot take payment for these uploads via prefunded account and the training cannot be viewed using the online training centre history. You should maintain your own centre’s records of periodic training undertaken by non-UK driving licence holders in line with your normal procedures. These records will be subject to the usual audits.

On completion of 35 hours training the driver will need to apply for a DQC using a DQC1 application form if they want to retain their foreign licence. If they decide to exchange to a UK driving licence, they may contact you at a later date to upload this training retrospectively. You must contact the DVSA to claim back your original upload fee and report the late upload of the training to the CPC R&E system.

TMconsultant provide opportunities to deliver periodic driver CPC training. If you would like to learn more about how to become a driver cpc trainer/a member of the consortium or have any questions, please do just get in touch!

 

 

TMconsultant Driver CPC Consortium

Driver CPC Consortium new members August 2018

Posted on

We would like to welcome our new members to the TMconsultant Driver CPC Consortium! McColls Travel, YMS Training Services, Retro School of Motoring, Go Direct and Eutopia Training. All joined recently and we would like to take the opportunity to wish our new members every success.

TMconsultant is a Driver CPC consortium providing the opportunity for those who would like to deliver Driver CPC training but would prefer not to set up a training centre in their own right. By becoming a member of our consortium you can teach Periodic Driver CPC training with all the benefits of being a fully registered training centre with JAUPT, operating under the umbrella of TMconsultant.

If you would like any information about joining our consortium please do get in touch, here to share the knowledge!

JAUPT announced quality assurance visit

How to pass your JAUPT announced quality assurance visit

Posted on

So you’ve just received an email providing you with a few date options regarding a JAUPT announced quality assurance visit. As with all audits, unless you’re fully prepared you can put yourself under unnecessary stress, and I hasten to add for no reason. To help you pass your JAUPT announced quality assurance visit, I have put together a few pointers to make the whole process a more pleasurable one.

Background

JAUPT carry out around 300 to 400 announced visits per year. It is important to note that an approved training centre is subject to centre visits from both JAUPT and DVSA/DVA. This means that you could experience two visits in a short period of time from either organisation. I should add that we have had two JAUPT announced visits but not experienced a DVSA visit….as yet.
The purpose of an announced visit is to check whether standards are being maintained and to confirm the centre’s internal processes and procedures as per their Scheme of Control and confirmatory statements, detailed in the centre application form.
An approved training centre is subject to at least one announced visit during the five year
approval period from JAUPT. Your JAUPT announced quality assurance visit will always be conducted within the first twelve months of approval and will be pre-arranged between JAUPT and the centre.
Whether you are a centre that has not begun training yet or a centre that is conducting fifty plus training courses a month, the visit will still be conducted.

1. Responsibilities

The responsibility for quality and safety at an approved training centre lies with the responsible
contact. This is the person operationally responsible for periodic training. Ensure this person is present throughout the visit and is fully up to date with your policies and procedures. I have heard of auditors turning up for an audit and the responsible contact either not there or they just leave the auditor in a room on their own. Aside from this being a irrisponsible strategy, it’s just damm right rude.

2. Prepare

I know this sounds obvious but you should start your preperation from the day you confirm your dates. List out all the individual aspects of your internal systems and tackle each job systematically and methodically. There are two helpful documents published by JAUPT which you should familiarise yourself with.

The first document is the Centre quality assurance self assessment. This is a check list type document which will help you identify areas of continuous improvement and assist you to compartmentalise all the requisite areas needing attention.

The areas covered include:
  • Quality and delivery of the training
  • Knowledge transfer
  • The learning environment
  • Course content ensuring the course is being delivered in line with the approved
  • Course layout and identification checks and registration
The second document is the course quality assurance check list. It will assist you with the identification of areas of continuous improvement. Although this second useful document is aimed at course quality, it will help to ensure you have covered everything off. It should also form part of your annual review processes. We’ll come that next.

3. Review

Obviously, reviews are ongoing and should be carried out annually. Part of your audit is to confirm your internal processes and procedures as per your Scheme of Control (SoC). However, if you haven’t already, this is a good time to carry out your review. This will really help you to pass your audit as you don’t want to be caught out with an old, out of date policy or procedure!

Once you have reviewed your SoC make sure you re-version number the document and send it to your case worker at JAUPT for approval.

I have set up three approved training centres in my time so we have a SoC template which may help. You can purchase one here. Remember this is only a template so you will need to adjust to your requirements!

4. Reconcile

You will need to cross reference training dates supplied to JAUPT with training delivered. This is achieved by using the R&E system, your own records and scheduled courses supplied to JAUPT. The quickest and easiest way is to use an excel spread sheet. As we all know however, the R&E system is somewhat antiquated, so trying to get a data download in the form of a spreadsheet from here is simply not possible. Unfortunately, for some reason the R&E team won’t provide training centres with this useful document either. Luckily there is a solution, as you can request the same spreadsheet from JAUPT, just ask your case worker. You will need to justify any anomalies to your auditor, so make sure you make notes regarding any issues.

It’s worth noting auditors like to see a working spreadsheet which also manages uploads dates/upload reference numbers.

5. Paperwork

If you didn’t know you can keep electronic records. So no need to have boxes of registration sheets and feedback forms present. Which ever system you use, just make sure all records are present, are easily accessible and in chronological order.

6. On the day

Start early and arrive at work at least two hours before the auditor arrives. This is twofold as your auditor will most likely arrive early and you need to have time to prepare your records and environment. Use a well lit, clean/tidy separate room where you won’t be disturbed. Make your auditor feel welcome, offer them some refreshments and stay with your auditor throughout.  Trust me, this will make the whole process much more comfortable for all parties.

As long as you are well prepared for your JAUPT announced quality assurance visit, you have been methodical and you have covered off the above points, your day will be a relaxed and enjoyable one.

Join the TMconsultant Consortium

TMconsultant is a Driver CPC training consortium and we provide like minded companies and individuals with the opportunity to deliver Driver CPC training but would prefer not to set up a training centre in their own right. For more information please visit our website or just get in touch. Here to share the knowledge!